{"id":62,"date":"2018-08-06T16:09:37","date_gmt":"2018-08-06T16:09:37","guid":{"rendered":"http:\/\/pepcweb.com\/~corbinutilities\/?page_id=62"},"modified":"2026-10-21T16:33:35","modified_gmt":"2026-10-21T16:33:35","slug":"welcome-to-the-corbin-utilities-commission","status":"publish","type":"page","link":"https:\/\/corbinutilities.com\/","title":{"rendered":"Welcome to the City <\/br> Utilities Commission"},"content":{"rendered":"\n

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PUBLIC SERVICE ANNOUNCEMENT – (TRASH INFORMATION)<\/strong><\/span><\/p>\n

Questions concerning trash<\/strong> pick-up days for your location, adding an extra trash can,\u00a0 renting a dumpster, scheduling pick up for large items, leaves, or limbs, etc., should be directed to the City of Corbin Public Works Department located at the City Garage.\u00a0 Their phone number is 606-523-6530.<\/span><\/p>\n

————————————————————————————————————————————————–\u00a0\u00a0HELP WANTED<\/span><\/strong><\/p>\n

The CUC of Corbin, Kentucky, has the following position available:<\/span><\/p>\n

Full-time Electric Journeyman Lineworker – <\/strong><\/span>Qualifications: High School diploma or equivalent, Journeyman Lineworker Certification, and a valid Kentucky CDL License.<\/span><\/p>\n

Applications can be picked up at: <\/span>
City Utilities Commission <\/span>
1515 Cumberland Falls Highway <\/span>
Corbin, Kentucky 40701 <\/span><\/p>\n

Applications will be accepted until the position is filled. CUC is an E.O.E.<\/span><\/p>\n

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NOTICE:\u00a0 Payment Options Online and Over the Phone<\/strong><\/span><\/p>\n

NEW starting July 31, 2025, you can pay your bill with your Visa, Mastercard, Discover, or American Express online through our Web Portal or by accessing our NEW automated phone system at (833) 530-5255.\u00a0 Please have your account number, with all leading zeros, ready.\u00a0 <\/strong><\/span><\/p>\n

To pay online, via our website, click on the Pay Your Bill Online link which will direct you to our Web Payment Portal.\u00a0 Also NEW, you can now set up your card online for automatic payments, and a Quick Pay option is now available.\u00a0 <\/strong><\/span><\/p>\n

For questions or further assistance, please call our office at (606) 528-4026 Option 1.\u00a0\u00a0<\/strong><\/span><\/p>\n

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SEVERE WEATHER ALERT:<\/strong><\/span><\/p>\n

It is important to remember during severe weather, to avoid downed powerlines and contact your local utilities in the event you see any cable or wire laying on the ground.\u00a0 Never touch, or attempt to move any cable or wire laying on the ground because there is always the potential for electrical shock.\u00a0\u00a0<\/span><\/p>\n

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IMPORTANT INFORMATION<\/strong><\/span><\/p>\n

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Boil Water Advi<\/span>sories<\/strong><\/h3>\n<\/div>\n<\/div>\n<\/div>\n
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Whenever the City Utilities Commission (CUC) has a loss of pressure in its water main(s), usually due to a main\u00a0line break, the CUC must issue a Boil Water Advisory as a precautionary measure for public\u00a0safety.\u00a0 When there is a loss of pressure in a water main, there is a slight possibility of contaminants getting\u00a0into the water main. CUC maintains a chlorine residual in its water mains to destroy biological contaminants, and the Boil Water Advisory is required by the Kentucky Division of Water to prevent possible health problems. During a Boil Water Advisory\u00a0affected customers are advised to boil\u00a0 water\u00a0 for consumption at a rolling boil for at least three (3) minutes.<\/div>\n<\/div>\n
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Boil water advisories are broadcast by the local radio stations until test results verify that there is no contamination. When there is a very small number of affected customers, notices will be left on the customers front door. CUC will also post Boil Water Advisories on this website (as of January 30, 2013).\u00a0 Also, if a CUC customer experiences a loss of pressure, they can contact CUC’s office at (606)528-4026 to verify if their area has a boil water advisory in effect.<\/p>\n<\/div>\n

Last Updated (Thursday, 21 February 2013 16:02)<\/p>\n

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In an effort to keep our customers informed of notices such as boil water advisories, anticipated service outages, or possible utility emergencies, City Utilities Commission has enlisted a new alert system called CodeRED<\/span>.\u00a0 For more information and to sign up to receive these notifications, go to: CodeRED Notifications<\/a><\/span><\/strong><\/p>\n<\/div>\n

Download the app:<\/strong>\u00a0CodeRED App<\/strong><\/a><\/p>\n

or text CUCALERTS to 24639<\/strong><\/p>\n

NOTE<\/strong>:\u00a0 The CodeRED alert system updated their software last year.\u00a0 If you signed up to receive notifications before March 31, 2025, then please re-enter your information into their app.\u00a0\u00a0<\/p>\n

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SECURITY DEPOSIT POLICY<\/strong><\/p>\n

It is the intent of the Commission\u2019s deposit policy to assess credit risk at the point of application with a technology-based screening tool and charge deposits only to those potential and existing customers who pose a credit risk.<\/p>\n

1. Residential Customers<\/strong>
Security deposits for residential customers (homeowners and renters) will be applied per the following:
*Applicants who pose no credit risk will not be charged a security deposit.
*Applicants who pose a minimal credit risk will be charged a security deposit equal to one months maximum usage at the service location.
*Applicants who pose a substantial credit risk will be charged a security deposit equal to two months maximum usage at the service location.<\/p>\n

If a residential customer poses no credit risk at the time of application, but after being on service develops a minimal or substantial credit risk, they will be required to furnish a security deposit per their assessed credit risk.<\/p>\n

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  1. Two Families on One Meter<\/strong><\/li>\n
  2. Commercial, Industrial and All Other Customers<\/strong>
    The Commission shall require a cash deposit from commercial, industrial and all other customers for utility service(s) to secure payment of bills. The required deposit shall be determined on an individual basis at the time of application in an amount to approximate two times the estimated maximum monthly bill.<\/li>\n<\/ol>\n

    A letter of credit may be accepted in lieu of a cash security deposit for commercial, and industrial customers, in accordance with the terms of CUC Resolution No. 342, and as it may be modified and revised from time to time.<\/p>\n

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    1. Transfer of Deposits<\/strong><\/li>\n<\/ol>\n

      Deposits may be transferred from one location to another if the applicant is the owner of the home at the location for which service is being requested. However, if the amount already on deposit is not equal to the amount of deposit required at the time of the transfer, the homeowner must pay the difference between these two amounts. All other applicants will be required to pay the applicable security deposit in full each time an account is opened. When the previous account is terminated and all outstanding bills are paid, the previous security deposit will be returned.<\/p>\n

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      1. Interest on Security Deposits<\/strong><\/li>\n<\/ol>\n

        The City Utilities Commission shall pay interest annually (in the form of a credit on the users 12\/1 utility bill) on all customer security deposits retained by the Commission at interest rates as set by the Commission per state requirements. When a residential customer\u2019s credit risk is updated to no risk, or when an account is terminated and all outstanding bills are paid, the security deposit shall be returned along with any interest due to the customer.<\/p>\n

        Effective 2\/1\/2018\u00a0 <\/strong>RATE<\/em><\/strong> SCHEDULE<\/em><\/strong><\/p>\n

        Effective February 1, 2018 bills in accordance with CUC Board Minutes, September 13, 2017<\/p>\n

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        Equal Opportunity<\/strong><\/p>\n

        The City Utilities Commission of Corbin does not discriminate on the basis of race, color, national origin, sex, age or disability in its programs or activities. The designated civil rights coordinator is the General Manager.<\/p>\n<\/div>\n

        Last Updated (Tuesday, 05 August 2014 12:01)<\/p>\n<\/div>\n

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        POLICY AND NOTICE OF NONDISCRIMINATION<\/strong><\/p>\n

        The Corbin City Utilities Commission complies with Federal civil rights laws and is committed to providing its programs and services without discrimination in accordance with:<\/p>\n