Service and Billing Information

UCARD UTILITY ASSISTANCE: It has come to our attention that some customers may receive utility assistance through UCard from United Healthcare.  Due to the fact that these cards are not Mastercard, Visa, or Discover format then we cannot process those cards at our office.  However, you can pay your bill through the 800 number that is provided on the back of your card, the Bill Pay option on their website or through their app, or take your card along with your utility bill to your local Walmart Customer Service Desk for assistance.  You will have to provide information that is on your utility bill so please have that with you.  Keep in mind that it could take at least two weeks for us to receive payment so if you wait until the last minute then your account could be disconnected for non-payment and other fees will apply.

Please refer to the literature you received from United Healthcare or see the “Utilities FAQ” section in the web link below:

HELP THE ENVIRONMENT! Set up Paperless Billing for your utility account today!! Once you set up your online account, call us at (606) 528-4026 to access this feature so that you can view and/or print your bills from your online account. You are more than welcome to pay your bill online as well….but YOU DO NOT HAVE TO PAY ONLINE TO ACCESS THIS FEATURE! Please contact us if you have any questions.  

NEW SERVICE REQUIREMENTS: All utility services for residential rentals will require verification either by bringing a copy of your lease with you when you set up services or by landlord confirmation that the resident has the authority to connect new service or change services to the resident’s name.


We participate with the following agencies at this time:

Bell Whitley Community Action Agency 215 N. 4th Street Williamsburg, KY  40769 (606)549-3933

Daniel Boone Community Action Agency 188 Dog Patch Trading Center London, KY 40741 (606) 864-9121

KCEOC Community Action Partnership 5448 N. US Hwy 25E Gray, KY  40734 (606)546-3152

Volunteers of America – Veterans 1632 Cumberland Avenue, Suite 7 Middlesboro, KY  40965 (606)302-5151