City Utilities Commissions Response to COVID-19
4/28/2020-The health, safety and welfare of our customers, employees and community remains our top priority. During the COVID-19 pandemic City Utilities Commission voluntarily ceased disconnection for nonpayment. Please note that you, as the customer of the utility, remain responsible for utility charges during this time, even though cut-offs for nonpayment are temporarily suspended.
We encourage customers to please pay what you can during the time cut-offs for nonpayment are suspended. Any amount you pay now, regardless of how small, reduces the amount you will owe when the current state of emergency declaration is over. Many community service agencies have assistance programs that may help you pay delinquent utility bills.
We thank you for being a loyal customer of City Utilities Commission. We understand the challenges this crisis creates for our customers and want to work with you. Please contact our office for assistance in understanding your CUC account obligations, or to set up a payment plan if necessary. Monday-Friday, 8am-4pm 606-528-4026
3/27/2020-At City Utilities Commission of Corbin, Kentucky, our top priority is the health and safety of our customers, community, and employees. We continue to monitor updates through state and federal organizations, as well as the Center for Disease Control, and World Health Organization. We continually evaluate the latest developments to determine how we can adopt and amend measures, to support our customers and the community we serve, as well as our employees.
City Utilities Commission recognizes the importance of water, sewer and electric services during this time. That is why effective March 19th, 2020, CUC will be suspending service disconnects for nonpayment, credit card fees, and late payment fees, at this time. We hope this will ease some of the burden on those impacted due to the COVID-19 epidemic. We encourage those who can, to continue to pay their bills using CUC’s free online bill service or our drive thru window.
Once the epidemic ends, we urge customers to pay any outstanding balances with CUC, or contact our office immediately to make payment arrangements.
For more information about COVID-19, please go to: https://www.cdc.gov
Click here for: Coronavirus Drinking Water and Wastewater Info
CUSTOMER REMINDER:
During the COVID-19 pandemic, toilet paper is flying off the shelves as people try to buy for two or three weeks to avoid venturing out of the house.
Regretfully, people have already started using common alternatives like wet wipes and paper towels.
While the substitutes are creative, it’s important to remember that these innocent alternatives can cause serious consequences because only toilet paper should be flushed down pipes.
City Utilities Commission is using this opportunity to remind residents that personal wipes, paper towels and other materials should NOT be flushed down toilets.
Personal wipes are especially misleading because they are often labeled “flushable” but they can clog personal sewer pipes and can damage pumps.
To avoid future issues, City Utilities Commission reminds all residents to throw toilet paper alternatives in the trash instead of flushing them down the toilet.
Your utility company and staff continue to work to serve the public in these extraordinary times. We all need to be mindful of how our actions impact our infrastructure and each other. So, please remember, wipes clog pipes.
NEVER FLUSH THE FOLLOWING:
- Baby wipes or cleaning wipes
- Tampons and sanitary products
- Condoms
- Tissues
- Paper towels
- Dental floss
- Cotton balls and swabs
- Cat litter
- Prescription drugs
- Over-the-counter medicines
- Cigarette butts