Corbin Utilities Commision

PUBLIC SERVICE ANNOUNCEMENT

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SEVERE WEATHER ALERT:

It is important to remember during severe weather, to avoid downed powerlines and contact your local utilities in the event you see any cable or wire laying on the ground. Never touch, or attempt to move any cable or wire laying on the ground because there is always the potential for electrical shock. ============================================================================

IMPORTANT INFORMATION

Boil Water Advisories

Whenever the City Utilities Commission (CUC) has a loss of pressure in its water main(s), usually due to a main line break, the CUC must issue a Boil Water Advisory as a precautionary measure for public safety. When there is a loss of pressure in a water main, there is a slight possibility of contaminants getting into the water main. CUC maintains a chlorine residual in its water mains to destroy biological contaminants, and the Boil Water Advisory is required by the Kentucky Division of Water to prevent possible health problems. During a Boil Water Advisory affected customers are advised to boil water for consumption at a rolling boil for at least three (3) minutes.

Boil water advisories are broadcast by the local radio stations until test results verify that there is no contamination. When there is a very small number of affected customers, notices will be left on the customers front door. CUC will also post Boil Water Advisories on this website (as of January 30, 2013). Also, if a CUC customer experiences a loss of pressure, they can contact CUC’s office at (606)528-4026 to verify if their area has a boil water advisory in effect.

Last Updated (Thursday, 21 February 2013 16:02)

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In an effort to keep our customers informed of notices such as boil water advisories, anticipated service outages, or possible utility emergencies, City Utilities Commission has enlisted a new alert system called CodeRED. For more information and to sign up to receive these notifications, go to: CodeRED Notifications

Download the app: CodeRED App

or text CUCAlerts to 99411

==================================================================== SECURITY DEPOSIT POLICY It is the intent of the Commission’s deposit policy to assess credit risk at the point of application with a technology-based screening tool and charge deposits only to those potential and existing customers who pose a credit risk. 1. Residential Customers Security deposits for residential customers (homeowners and renters) will be applied per the following: *Applicants who pose no credit risk will not be charged a security deposit. *Applicants who pose a minimal credit risk will be charged a security deposit equal to one months maximum usage at the service location. *Applicants who pose a substantial credit risk will be charged a security deposit equal to two months maximum usage at the service location. If a residential customer poses no credit risk at the time of application, but after being on service develops a minimal or substantial credit risk, they will be required to furnish a security deposit per their assessed credit risk.

Two Families on One Meter
Commercial, Industrial and All Other Customers The Commission shall require a cash deposit from commercial, industrial and all other customers for utility service(s) to secure payment of bills. The required deposit shall be determined on an individual basis at the time of application in an amount to approximate two times the estimated maximum monthly bill.

A letter of credit may be accepted in lieu of a cash security deposit for commercial, and industrial customers, in accordance with the terms of CUC Resolution No. 342, and as it may be modified and revised from time to time.

Transfer of Deposits

Deposits may be transferred from one location to another if the applicant is the owner of the home at the location for which service is being requested. However, if the amount already on deposit is not equal to the amount of deposit required at the time of the transfer, the homeowner must pay the difference between these two amounts. All other applicants will be required to pay the applicable security deposit in full each time an account is opened. When the previous account is terminated and all outstanding bills are paid, the previous security deposit will be returned.

Interest on Security Deposits

The City Utilities Commission shall pay interest annually (in the form of a credit on the users 12/1 utility bill) on all customer security deposits retained by the Commission at interest rates as set by the Commission per state requirements. When a residential customer’s credit risk is updated to no risk, or when an account is terminated and all outstanding bills are paid, the security deposit shall be returned along with any interest due to the customer. Effective 2/1/2018 RATE SCHEDULE Effective February 1, 2018 bills in accordance with CUC Board Minutes, September 13, 2017 ======================================================================

Equal Opportunity

The City Utilities Commission of Corbin does not discriminate on the basis of race, color, national origin, sex, age or disability in its programs or activities. The designated civil rights coordinator is the General Manager.

Last Updated (Tuesday, 05 August 2014 12:01)

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POLICY AND NOTICE OF NONDISCRIMINATION

The Corbin City Utilities Commission complies with Federal civil rights laws and is committed to providing its programs and services without discrimination in accordance with:

Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin (including language).
Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability.
Title IX of the Education Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities.
Age Discrimination Act of 1975, which prohibits discrimination based on age.
S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs.

It is against the law for the Corbin City Utilities Commission to retaliate against anyone who takes action to oppose discrimination, files a grievance, or participates in the investigation of a grievance in accordance with the above authorities. To File a Complaint If you think that the Corbin City Utilities Commission has failed to provide these services or discriminated in another way based on race, color, national origin (including language), disability, sex, age, or religion, you can file a complaint in person or by mail, fax or email with: Ronald W. Herd, General Manager 1515 Cumberland Falls Hwy. Corbin, KY 40701 Fax (606)528-4848 ron.herd@corbinutilities.com You can also file a civil rights complaint with the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL): E-mail: CRCLCompliance@hq.dhs.gov (fastest method to submit your complaint) Fax: 202-401-4708 U.S. Mail: U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties Compliance Branch, Mail Stop #0190 2707 Martin Luther King, Jr. Ave., SE Washington, D.C. 20528 For additional information: www.dhs.gov/crcl Phone: 202-401-1474 Toll-Free: 1-866-644-8360 Information and Services for Persons with Disabilities and Persons with Limited English Proficiency The Corbin City Utilities Commission

Provides free aids and services, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc.), to communicate effectively with persons with disabilities.
Provides free language services, such as qualified foreign language interpreters and information written in other languages, to ensure meaningful access to programs and activities for persons with limited English proficiency.

If you need these services, please contact: Brenda O’Dell, Office Manager 1515 Cumberland Falls Hwy Corbin, KY 40701 Phone (606) 528-4026 Ext. 111 Fax (606)528-4848 brenda.odell@corbinutilities.com