NOTICE TO ALL COMMERCIAL ACCOUNTS:
The City Utilities Commission has adopted a new water leak adjustment policy, which will become effective with your May 1st, 2021 bill.
Effective May 1, 2021
WATER AND SEWER BILL ADJUSTMENTS
- Residential Customers: Residential water customers will be billed a fee of $1.50 per month. If a residential customer enrolled in the program has a leak, they will pay their average water bill based on the previous six month’s average usage and the remainder of the leak cost will be covered by the program up to $1,500.00. Any leak cost above $1,500.00 will be paid by the customer. Customers in the program can submit up to a maximum of $1,500.00 in leak adjustments every calendar year.
- Commercial and Industrial Customers: Commercial and industrial water customers will be billed a fee of $1.50 per month. If a customer enrolled in the program has a leak, they will pay their average water bill based on the previous six month’s average usage and the remainder of the leak cost will be covered by the program up to $1,500.00. Any leak cost above $1,500.00 will be paid by the customer. Customers in the program can submit up to a maximum of $1,500.00 in leak adjustments every calendar year.
- All residential, commercial and industrial water customers will be automatically enrolled in the program. If a residential, commercial or industrial customer does not want to participate in the leak adjustment program, they must sign a waiver and will be removed from the program. Any customer not enrolled in the program will be responsible for the entire cost of a leak, as the Commission will not adjust their bill for any leaks in their service line. If a customer who waived out of the program decides that they want back in the program, they can sign up at the next annual enrollment period for the service to become effective.
- In the event of an excessive water leak and the customer can prove that the water did not enter the sanitary sewer collection system, the sewer portion of the customer’s bill will be adjusted to the previous six month’s average usage.
- The customer is responsible for notifying CUC when the leak is discovered and repaired before a leak will qualify for an adjustment. CUC reserves the right to verify the repair of the leak.
Adjustments will not be made for the following leaks:
- Premises left or abandoned without reasonable care for the plumbing system.
- Filling of or leaks in swimming pools.
- Watering of lawns or gardens.
- Dripping faucets or negligent acts such as leaving water running.
In the event that a customer has not had service for six continuous months when the leak occurs, the adjustment will be withheld for six months after the leak is repaired so that an average consumption can be established.