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News Flashes and Alerts

We Hear You and We Care…

In order to better serve our customers and improve our business processes, City Utilities Commission has gone through extensive changes over the last two years. We have invested in the development of our employees, made significant improvements to the service we give our customers, and have an ongoing commitment to quality training dedicated to refining our customer service skills. All CUC employees have attended customer service training and are encouraged to use those special skills in interactions with customers, as well as with other employees. Our aim is to treat each customer with respect and professionalism, and to nurture a culture of care.

At CUC, we understand that negative commentary can easily overwhelm our social medias, which is why it’s difficult sometimes for positive changes to be acknowledged. While most customers have experienced excellent customer service here at CUC, many of those exchanges go unmentioned or are overshadowed by some of that negative commentary. For that reason, we encourage you to contact our office if you experience unsatisfactory professionalism with an employee, so we can address your concerns directly. Please give us the opportunity to continue to improve and thank you for your feedback!

Public Notice

City Utilities’ customers have been receiving proposals by mail offering water service line coverage for a fee.

The City Utilities Commission of Corbin is not associated with these offers.

Boil Water Advisories

Whenever the City Utilities Commission (CUC) has a loss of pressure in its water main(s), usually due to a main line break, the CUC must issue a Boil Water Advisory as a precautionary measure for public safety.  When there is a loss of pressure in a water main, there is a slight possibility of contaminants getting into the water main. CUC maintains a chlorine residual in its water mains to destroy biological contaminants, and the Boil Water Advisory is required by the Kentucky Division of Water to prevent possible health problems. During a Boil Water Advisory affected customers are advised to boil  water  for consumption at a rolling boil for at least three (3) minutes.

Boil water advisories are broadcast by the local radio stations until test results verify that there is no contamination. When there is a very small number of affected customers, notices will be left on the customers front door. CUC will also post Boil Water Advisories on this website (as of January 30, 2013).  Also, if a CUC customer experiences a loss of pressure they can contact CUC’s office at (606)528-4026 to verify if their area has a boil water advisory in effect.

Tornado Safety Draft

Tornado Safety

In a house with no basement, a dorm, or an apartment: Avoid windows. Go to the lowest floor, small center room (like a bathroom or closet), under a stairwell, or in an interior hallway with no windows. Crouch as low as possible to the floor, facing down; and cover your head with your hands. A bath tub may offer a shell of partial protection. Even in an interior room, you should cover yourself with some sort of thick padding (mattress, blankets, etc.), to protect against falling debris in case the roof and ceiling fail.

In a house with a basement: Avoid windows. Get in the basement and under some kind of sturdy protection (heavy table or work bench), or cover yourself with a mattress or sleeping bag. Know where very heavy objects rest on the floor above (pianos, refrigerators, waterbeds, etc.) and do not go under them. They may fall down through a weakened floor and crush you.

Water and Sewer Bill Adjustments Effective 5/1/2017

NOTICE TO ALL COMMERCIAL ACCOUNTS:

The City Utilities Commission has adopted a new water leak adjustment policy, which will become effective with your May 1st, 2021 bill.

Effective May 1, 2021

    WATER AND SEWER BILL ADJUSTMENTS

  1. Residential Customers: Residential water customers will be billed a fee of $1.50 per month. If a residential customer enrolled in the program has a leak, they will pay their average water bill based on the previous six month’s average usage and the remainder of the leak cost will be covered by the program up to $1,500.00. Any leak cost above $1,500.00 will be paid by the customer. Customers in the program can submit up to a maximum of $1,500.00 in leak adjustments every calendar year.
  1. Commercial and Industrial Customers: Commercial and industrial water customers will be billed a fee of $1.50 per month. If a customer enrolled in the program has a leak, they will pay their average water bill based on the previous six month’s average usage and the remainder of the leak cost will be covered by the program up to $1,500.00. Any leak cost above $1,500.00 will be paid by the customer. Customers in the program can submit up to a maximum of $1,500.00 in leak adjustments every calendar year.
  1. All residential, commercial and industrial water customers will be automatically enrolled in the program. If a residential, commercial or industrial customer does not want to participate in the leak adjustment program, they must sign a waiver and will be removed from the program. Any customer not enrolled in the program will be responsible for the entire cost of a leak, as the Commission will not adjust their bill for any leaks in their service line. If a customer who waived out of the program decides that they want back in the program, they can sign up at the next annual enrollment period for the service to become effective.
  1. In the event of an excessive water leak and the customer can prove that the water did not enter the sanitary sewer collection system, the sewer portion of the customer’s bill will be adjusted to the previous six month’s average usage.
  1. The customer is responsible for notifying CUC when the leak is discovered and repaired before a leak will qualify for an adjustment. CUC reserves the right to verify the repair of the leak.

Adjustments will not be made for the following leaks:

  • Premises left or abandoned without reasonable care for the plumbing system.
  • Filling of or leaks in swimming pools.
  • Watering of lawns or gardens.
  • Dripping faucets or negligent acts such as leaving water running.

In the event that a customer has not had service for six continuous months when the leak occurs, the adjustment will be withheld for six months after the leak is repaired so that an average consumption can be established.